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Service management: operations, strategy, and information technology/ James A. Fitzsimmons and Mona J. Fitzsimmons.

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Material type: Text

TextPublication details: Boston: McGraw-Hill, c2004.Edition: 4th editionDescription: xviii, 587 pages: illustrations; 26 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Circulation	UM Digos College - LIC	Circulation	DC 658 F57s 2004 (Browse shelf(Opens below))	Available		20297

Includes appendices and indexes.

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