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Service management: operations, strategy, and information technology/

Fitzsimmons, James A.

Service management: operations, strategy, and information technology/ James A. Fitzsimmons and Mona J. Fitzsimmons. - 4th edition - Boston: McGraw-Hill, c2004. - xviii, 587 pages: illustrations; 26 cm.

Includes appendices and indexes.

ISBN: 0072823739

Subjects--Topical Terms:
Service industries.--Management

Dewey Class. No.: DC 658 / F57s

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