Effectiveness of error management training in the hospitality industry : impact on perceived fairness and service recovery performance / Sheng Yao, Xingyu Wang, Heyao Yu, and Priyanko Guchait.
Material type:
TextPublication details: Amsterdam ; Elsevier , May 2019.Description: Volume 79, pages 78-88 : illustration ; 28 cmSubject(s): DDC classification: - Dper 647.94068 In821 April-May 2019 v. 78-79
| Item type | Current library | Collection | Call number | Status | Notes | Date due | Barcode | |
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Periodicals
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UM Digos College - LIC | Periodicals | Dper 647.94068 In821 April-May 2019 v. 78-79 (Browse shelf(Opens below)) | Not for loan | Periodical Article |
International Journal of Hospitality Management, vol. 79, pages 78-88, May 2019.
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