Effectiveness of error management training in the hospitality industry : (Record no. 21109)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01057nam a22002537a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260224110943.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 240830b ||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | 0 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | Dper 647.94068 In821 April-May 2019 v. 78-79 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Yao, Sheng. |
| Relator term | author. |
| 9 (RLIN) | 59573 |
| 245 ## - TITLE STATEMENT | |
| Title | Effectiveness of error management training in the hospitality industry : |
| Remainder of title | impact on perceived fairness and service recovery performance / |
| Statement of responsibility, etc. | Sheng Yao, Xingyu Wang, Heyao Yu, and Priyanko Guchait. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | Amsterdam ; |
| Name of publisher, distributor, etc. | Elsevier , |
| Date of publication, distribution, etc. | May 2019. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | Volume 79, pages 78-88 : |
| Other physical details | illustration ; |
| Dimensions | 28 cm. |
| 500 ## - GENERAL NOTE | |
| General note | International Journal of Hospitality Management, vol. 79, pages 78-88, May 2019. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Error management training. |
| 9 (RLIN) | 68793 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Perceived fairness. |
| 9 (RLIN) | 68794 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Service recovery performance. |
| 9 (RLIN) | 68795 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Yao, Sheng. |
| Relator term | author. |
| 9 (RLIN) | 59573 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Wang, Xingyu. |
| Relator term | author. |
| 9 (RLIN) | 59574 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Yu, Heyao. |
| Relator term | author. |
| 9 (RLIN) | 59575 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Guchait, Priyanko. |
| Relator term | author. |
| 9 (RLIN) | 59576 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Periodicals |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Date acquired | Total Checkouts | Full call number | Date last seen | Price effective from | Koha item type | Public note |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Periodicals | UM Digos College - LIC | UM Digos College - LIC | 08/30/2024 | Dper 647.94068 In821 April-May 2019 v. 78-79 | 08/30/2024 | 08/30/2024 | Periodicals | Periodical Article |