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Total quality in higher education / by Ralph G. Lewis, Douglas H. Smith.

By: Contributor(s): Material type: TextTextSeries: St. Lucie Press total quality seriesPublication details: Delray Beach, Florida. : St. Lucie Press, ©1994.Description: xiii, 330 pages : illustrations ; 24 cmISBN:
  • 0-9634030-7-9 (alk. paper)
Subject(s): DDC classification:
  • 1994 DC 378.1 L58
Contents:
Why total quality? -- Overview of total quality -- The house of quality -- Strategy management -- Process management -- Project management and team management -- Individual management and task management -- Implementation: the transforming process -- ISO 9000 in training and education: a view to the future.
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Holdings
Item type Current library Collection Call number Copy number Status Date due Barcode
Circulation Circulation UM Digos College - LIC Circulation DC 378.1 L58 1994 (Browse shelf(Opens below)) 1 Available 13460

Includes bibliographical references and index.

Why total quality? -- Overview of total quality -- The house of quality -- Strategy management -- Process management -- Project management and team management -- Individual management and task management -- Implementation: the transforming process -- ISO 9000 in training and education: a view to the future.

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