Total quality in higher education /
Lewis, Ralph G., 1935-
Total quality in higher education / by Ralph G. Lewis, Douglas H. Smith. - Delray Beach, Florida. : St. Lucie Press, ©1994. - xiii, 330 pages : illustrations ; 24 cm. - St. Lucie Press total quality series. .
Includes bibliographical references and index.
Why total quality? -- Overview of total quality -- The house of quality -- Strategy management -- Process management -- Project management and team management -- Individual management and task management -- Implementation: the transforming process -- ISO 9000 in training and education: a view to the future.
0-9634030-7-9 (alk. paper)
Universities and colleges -- Administration.
Total quality management.
DC 378.1 / L58
Total quality in higher education / by Ralph G. Lewis, Douglas H. Smith. - Delray Beach, Florida. : St. Lucie Press, ©1994. - xiii, 330 pages : illustrations ; 24 cm. - St. Lucie Press total quality series. .
Includes bibliographical references and index.
Why total quality? -- Overview of total quality -- The house of quality -- Strategy management -- Process management -- Project management and team management -- Individual management and task management -- Implementation: the transforming process -- ISO 9000 in training and education: a view to the future.
0-9634030-7-9 (alk. paper)
Universities and colleges -- Administration.
Total quality management.
DC 378.1 / L58