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Information technology service management / Jeff Struik.

By:

Struik, Jeff

Material type: Text

9781774697481

Subject(s):

Information technology -- Management

DDC classification:

DC 658.4038 St897 2024

Summary: The book 'IT Service Management' by Jeff Struik is a comprehensive guide on the principles and practices of managing IT services effectively. It delves into the fundamental concepts of IT Service Management (ITSM), highlighting its importance in aligning IT services with business goals. The book covers key frameworks and standards such as ITIL, COBIT, and ISO 20000, providing a solid foundation for IT managers and aspiring IT service managers. It addresses strategic alignment, portfolio flexibility, architecture management, asset management, IT reporting, and resource management. The author, a seasoned cybersecurity professional, uses real-world examples and case studies to equip readers with actionable strategies for optimizing IT service delivery and driving continuous improvement. The intended audience includes IT managers, service managers, and anyone interested in ITSM.

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Circulation	UM Digos College - LIC	Circulation	DC 658.4038 St897 2024 (Browse shelf(Opens below))	Available		28695

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Previous								Next
Previous	DC 658.4038 Sh1i 1999 Information rules :	DC 658.4038 Sh233 2025 Knowledge management /	DC 658.4038 St15 2010 Information systems/	DC 658.4038 St897 2024 Information technology service management /	DC 658.4038 T413 2023 Management information systems /	DC 658.4038 W33b 1997 Building executive information systems and other decision support applications /	DC 658.403801 L58 1994 Information-systems development :	Next

Includes references and index.

The book 'IT Service Management' by Jeff Struik is a comprehensive guide on the principles and practices of managing IT services effectively. It delves into the fundamental concepts of IT Service Management (ITSM), highlighting its importance in aligning IT services with business goals. The book covers key frameworks and standards such as ITIL, COBIT, and ISO 20000, providing a solid foundation for IT managers and aspiring IT service managers. It addresses strategic alignment, portfolio flexibility, architecture management, asset management, IT reporting, and resource management. The author, a seasoned cybersecurity professional, uses real-world examples and case studies to equip readers with actionable strategies for optimizing IT service delivery and driving continuous improvement. The intended audience includes IT managers, service managers, and anyone interested in ITSM.

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