Information technology service management / (Record no. 23667)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01486nam a22001817a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250916100446.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250903b |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781774697481 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | DC 658.4038 St897 2024 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Struik, Jeff. |
| 9 (RLIN) | 67216 |
| 245 ## - TITLE STATEMENT | |
| Title | Information technology service management / |
| Statement of responsibility, etc. | Jeff Struik. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | Canada : |
| Name of publisher, distributor, etc. | Toronto Academic Press, |
| Date of publication, distribution, etc. | ©2024. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xiii, 174 pages : |
| Other physical details | illustrations (some colors) ; |
| Dimensions | 25 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes references and index. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | The book 'IT Service Management' by Jeff Struik is a comprehensive guide on the principles and practices of managing IT services effectively. It delves into the fundamental concepts of IT Service Management (ITSM), highlighting its importance in aligning IT services with business goals. The book covers key frameworks and standards such as ITIL, COBIT, and ISO 20000, providing a solid foundation for IT managers and aspiring IT service managers. It addresses strategic alignment, portfolio flexibility, architecture management, asset management, IT reporting, and resource management. The author, a seasoned cybersecurity professional, uses real-world examples and case studies to equip readers with actionable strategies for optimizing IT service delivery and driving continuous improvement. The intended audience includes IT managers, service managers, and anyone interested in ITSM. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Information technology |
| General subdivision | Management. |
| 9 (RLIN) | 67518 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Circulation |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Circulation | UM Digos College - LIC | UM Digos College - LIC | 08/11/2025 | Purchased | 4995.00 | DC 658.4038 St897 2024 | 28695 | 09/04/2025 | 09/04/2025 | Circulation |