Returning good for evil : a study of customer incivility and extra-role customer service / Julie N.Y Zhu, Long W. Lam, Jennifer Y.M Lai.
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TextPublication details: Amsterdam ; Elsevier, Agust 2019.Description: Volume 66, pages 65-72 : illustration ; 28 cmSubject(s): DDC classification: - DPer 647.94068 In821 August-October 2019 v. 81-83
| Item type | Current library | Collection | Call number | Status | Notes | Date due | Barcode | |
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Periodicals
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UM Digos College - LIC | Periodicals | DPer647.94068 August-October 2019 v. 81-83 (Browse shelf(Opens below)) | Not for loan | Periodical Article |
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| DPer647.94068 August-October 2019 v. 81-83 Job crafting and customer service behaviors in the hospitality industry : mediating effect of job passion / | DPer647.94068 August-October 2019 v. 81-83 Estimating spatial effects on peer-to-peer accommodation prices : towards an innovative hedonic model approach / | DPer647.94068 August-October 2019 v. 81-83 Do airbnb host listing attributes room pricing homogenously? / | DPer647.94068 August-October 2019 v. 81-83 Returning good for evil : a study of customer incivility and extra-role customer service / | DPer647.94068 August-October 2019 v. 81-83 Service recovery through empowerment? HRM, employee performance and job satisfaction in hotels / | DPer647.94068 August-October 2019 v. 81-83 Analysis of hotel services by their symmetric and asymmetric effects on overall customer satisfaction : a comparison of market segments / | DPer647.94068 August-October 2019 v. 81-83 The impact of distribution channels on budget hotel performance / |
International Journal of Hospitality Management, vol. 81, pages 65-72, August 2019.
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