Returning good for evil : (Record no. 23109)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00966nam a22002417a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20251210193118.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 241108b |||||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | 0 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | DPer 647.94068 In821 August-October 2019 v. 81-83 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Zhu, Julie N.Y |
| Relator term | author. |
| 9 (RLIN) | 63831 |
| 245 ## - TITLE STATEMENT | |
| Title | Returning good for evil : |
| Remainder of title | a study of customer incivility and extra-role customer service / |
| Statement of responsibility, etc. | Julie N.Y Zhu, Long W. Lam, Jennifer Y.M Lai. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | Amsterdam ; |
| Name of publisher, distributor, etc. | Elsevier, |
| Date of publication, distribution, etc. | Agust 2019. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | Volume 66, pages 65-72 : |
| Other physical details | illustration ; |
| Dimensions | 28 cm. |
| 500 ## - GENERAL NOTE | |
| General note | International Journal of Hospitality Management, vol. 81, pages 65-72, August 2019. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer incivility. |
| 9 (RLIN) | 66518 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Service encounters. |
| 9 (RLIN) | 66519 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Extra-role customer service. |
| 9 (RLIN) | 66520 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Julie N.Y Zhu, |
| Relator term | author. |
| 9 (RLIN) | 63830 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Lam,Long W. |
| Relator term | author. |
| 9 (RLIN) | 66697 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Lai, Jennifer Y.M. |
| Relator term | author. |
| 9 (RLIN) | 66698 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Periodicals |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Date acquired | Total Checkouts | Full call number | Date last seen | Price effective from | Koha item type | Public note |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Periodicals | UM Digos College - LIC | UM Digos College - LIC | 11/08/2024 | DPer647.94068 August-October 2019 v. 81-83 | 11/08/2024 | 11/08/2024 | Periodicals | Periodical Article |