Effectiveness of error management training in the hospitality industry : impact on perceived fairness and service recovery performance / Sheng Yao, Xingyu Wang, Heyao Yu, and Priyanko Guchait.
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TextPublication details: Amsterdam ; Elsevier , May 2019.Description: Volume 79, pages 78-88 : illustration ; 28 cmSubject(s): DDC classification: - Dper 647.94068 In821 April-May 2019 v. 78-79
| Item type | Current library | Collection | Call number | Status | Notes | Date due | Barcode | |
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Periodicals
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UM Digos College - LIC | Periodicals | Dper 647.94068 In821 April-May 2019 v. 78-79 (Browse shelf(Opens below)) | Not for loan | Periodical Article |
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| Dper 647.94068 In821 April-May 2019 v. 78-79 Effect of image, satisfaction, trust, love, and respect on loyalty formation for name-brand coffee shops / | Dper 647.94068 In821 April-May 2019 v. 78-79 Readiness of upscale and luxury-branded hotels for digital transformation / | Dper 647.94068 In821 April-May 2019 v. 78-79 Do franchise firms manage their earnings more? Investigating the earnings management of restaurant firms / | Dper 647.94068 In821 April-May 2019 v. 78-79 Effectiveness of error management training in the hospitality industry : impact on perceived fairness and service recovery performance / | Dper 647.94068 In821 April-May 2019 v. 78-79 Modeling hotel room pricing : a multi-country analysis / | Dper 647.94068 In821 April-May 2019 v. 78-79 Prosocial rule-breaking to help coworker : nature, causes, and effect on service performance / | Dper 647.94068 In821 April-May 2019 v. 78-79 Hidden restaurant sanitation inspection results : a weekday and monthly examination of reported data / |
International Journal of Hospitality Management, vol. 79, pages 78-88, May 2019.
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