Consequences of customer dissatisfaction in upscale and budget hotels : focusing on dissatisfied customers' attitude toward a hotel /
Kim, Bona.
Consequences of customer dissatisfaction in upscale and budget hotels : focusing on dissatisfied customers' attitude toward a hotel / Bona Kim, Seongseop (Sam) Kim, and Cindy Yoonjoung Heo. - United Kingdom ; Taylor & Francis Group , January-March 2019. - Volume 20, pages 15-46 : illustration ; 25 cm.
International Journal of Hospitality & Tourism Administration, vol. 20, no. 1, pages 15-46, January-March 2019.
Customer relations -- Management.
Consumer behavior.
DPer 647.94068 In821 January-December 2019 v. 20 n. 1-4
Consequences of customer dissatisfaction in upscale and budget hotels : focusing on dissatisfied customers' attitude toward a hotel / Bona Kim, Seongseop (Sam) Kim, and Cindy Yoonjoung Heo. - United Kingdom ; Taylor & Francis Group , January-March 2019. - Volume 20, pages 15-46 : illustration ; 25 cm.
International Journal of Hospitality & Tourism Administration, vol. 20, no. 1, pages 15-46, January-March 2019.
Customer relations -- Management.
Consumer behavior.
DPer 647.94068 In821 January-December 2019 v. 20 n. 1-4