How emotional displays and service quality impact satisfaction and loyalty : a gendered look /
Moreo, Andrew.
How emotional displays and service quality impact satisfaction and loyalty : a gendered look / Andrew Moreo, Lisa Cain, Imran Rahman, and Yangsu Chen. - Philadelphia ; Taylor & Francis Group , November-December 2019. - Volume 22, pages 563-581 : illustration ; 26 cm.
Journal of Foodservice Business Research, vol. 22, no. 6, pages 563-581, November-December 2019.
DPer 647.95 J826 January-December 2019 v. 22 n. 1-6
How emotional displays and service quality impact satisfaction and loyalty : a gendered look / Andrew Moreo, Lisa Cain, Imran Rahman, and Yangsu Chen. - Philadelphia ; Taylor & Francis Group , November-December 2019. - Volume 22, pages 563-581 : illustration ; 26 cm.
Journal of Foodservice Business Research, vol. 22, no. 6, pages 563-581, November-December 2019.
DPer 647.95 J826 January-December 2019 v. 22 n. 1-6