| 000 | 01084nam a2200205 4500 | ||
|---|---|---|---|
| 008 | 170807b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0-9634030-7-9 (alk. paper) | ||
| 082 |
_21994 _aDC 378.1 _bL58 |
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| 100 |
_921699 _aLewis, Ralph G., 1935- |
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| 245 |
_aTotal quality in higher education / _cby Ralph G. Lewis, Douglas H. Smith. |
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| 260 |
_aDelray Beach, Florida. : _bSt. Lucie Press, _c©1994. |
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| 300 |
_axiii, 330 pages : _billustrations ; _c24 cm. |
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| 440 |
_921701 _aSt. Lucie Press total quality series. |
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| 500 | _aIncludes bibliographical references and index. | ||
| 505 | _aWhy total quality? -- Overview of total quality -- The house of quality -- Strategy management -- Process management -- Project management and team management -- Individual management and task management -- Implementation: the transforming process -- ISO 9000 in training and education: a view to the future. | ||
| 650 | 0 |
_921702 _aUniversities and colleges -- Administration. |
|
| 650 | 0 |
_921703 _aTotal quality management. |
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| 700 |
_921704 _aSmith, Douglas H. |
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| 942 |
_2ddc _cDC |
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| 999 |
_c7174 _d7174 |
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