| 000 | 00693nam a2200193 4500 | ||
|---|---|---|---|
| 005 | 20250214062520.0 | ||
| 008 | 160924b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0072823739 | ||
| 082 |
_22004 _aDC 658 _bF57s |
||
| 100 |
_915188 _aFitzsimmons, James A. |
||
| 245 |
_aService management: _boperations, strategy, and information technology/ _cJames A. Fitzsimmons and Mona J. Fitzsimmons. |
||
| 250 | _a4th edition | ||
| 260 |
_aBoston: _bMcGraw-Hill, _cc2004. |
||
| 300 |
_axviii, 587 pages: _billustrations; _c26 cm. |
||
| 500 | _aIncludes appendices and indexes. | ||
| 650 | 0 |
_aService industries. _xManagement _915189 |
|
| 700 |
_915190 _aFitzsimmons, Mona J. _eAuthor |
||
| 942 |
_2ddc _cDC |
||
| 999 |
_c4800 _d4800 |
||