000			01486nam a22001817a 4500
005			20250916100446.0
008			250903b |||||||| |||| 00| 0 eng d
020			_a9781774697481
082			_aDC 658.4038 St897 2024
100			_aStruik, Jeff. _967216
245			_aInformation technology service management / _cJeff Struik.
260			_aCanada : _bToronto Academic Press, _c©2024.
300			_axiii, 174 pages : _billustrations (some colors) ; _c25 cm.
500			_aIncludes references and index.
520			_aThe book 'IT Service Management' by Jeff Struik is a comprehensive guide on the principles and practices of managing IT services effectively. It delves into the fundamental concepts of IT Service Management (ITSM), highlighting its importance in aligning IT services with business goals. The book covers key frameworks and standards such as ITIL, COBIT, and ISO 20000, providing a solid foundation for IT managers and aspiring IT service managers. It addresses strategic alignment, portfolio flexibility, architecture management, asset management, IT reporting, and resource management. The author, a seasoned cybersecurity professional, uses real-world examples and case studies to equip readers with actionable strategies for optimizing IT service delivery and driving continuous improvement. The intended audience includes IT managers, service managers, and anyone interested in ITSM.
650		0	_aInformation technology _xManagement. _967518
942			_2ddc _cDC
999			_c23667 _d23667