| 000 | 00886nam a22002297a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20250515095331.0 | ||
| 008 | 241118b |||||||| |||| 00| 0 eng d | ||
| 040 | _c0 | ||
| 082 | _aDPer 647.94068 In821 August-October 2019 | ||
| 100 |
_aYang, Fiona X. _eauthor. _964258 |
||
| 245 |
_aEvil customers, an angel boss and cooperative coworkers : _bburnout of frontline employees / _cFiona X. Yang, Virgina Meng-Chan Lau. |
||
| 260 |
_aAmsterdam ; _bElsevier, _cOctober 2019. |
||
| 300 |
_aVolume 66, pages 1-10, _billustration. |
||
| 500 | _aInternational Journal of Hospitality Management, v. 81, pages 1-10, August 2019. | ||
| 650 | 0 |
_aCustomer incivility. _966800 |
|
| 650 | 0 |
_aBurnout. _966801 |
|
| 650 | 0 |
_aEmotional intelligence. _966802 |
|
| 700 |
_aYang, Fiona X. _eauthor. _964258 |
||
| 700 |
_aLau, Virgina Meng-Chan. _eauthor. _966799 |
||
| 942 |
_2ddc _cPER |
||
| 999 |
_c23220 _d23220 |
||