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040 _c0
082 _aDPer 647.94068 In821 August-October 2019 v. 81-83
100 _aChoi, Hyung-Min.
_eauthor.
_964025
245 _aUnderstanding hotel frontline employees emotional intelligence, emotional labor, job stress, coping strategies and burnout /
_cHyung-Min Choi, Abuelkassem A.A Mohammad, Woo Gon Kim.
260 _aAmsterdam ;
_bElsevier,
_cSeptember 2019.
300 _aVolume 66, pages 199-208 :
_billustration ;
_c28 cm.
500 _aInternational Journal of Hospitality Management, vol. 81, pages 199-208, August 2019.
650 0 _aEmotional intelligence.
_966636
650 0 _aEmotional labor.
_966637
650 0 _aJob stress.
_966638
700 _aChoi, Hyung-Min
_eauthor.
_947570
700 _aMohammad, Abuelkassem A.A.
_eauthor.
_966772
700 _aKim, Woo Gon.
_eauthor.
_966773
942 _2ddc
_cPER
999 _c23185
_d23185