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| 040 | _c0 | ||
| 082 | _aDPer 647.94068 In821 August-October 2019 v. 81-83 | ||
| 100 |
_aKarabas, Ismail. _eauthor. _963991 |
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| 245 |
_aWhy and when witnessing uncivil behavior leads observers to punishment frontline employees and leave the firm / _cIsmail Karabas, Jeff Joireman, and Shinhye Kim. |
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| 260 |
_aAmsterdam ; _bElsevier, _cSeptember 2019. |
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| 300 |
_aVolume 66, pages 91-100 : _billustration ; _c28 cm. |
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| 500 | _aInternational Journal of Hospitality Management, vol. 81, pages 91-100, August 2019. | ||
| 650 | 0 |
_aService failure. _966609 |
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| 650 | 0 |
_aService recovery. _966610 |
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| 650 | 0 |
_aUncivil behavior in servicescape. _966611 |
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| 700 |
_aKarabas, Ismail. _eauthor. _963991 |
||
| 700 |
_aJoireman, Jeff. _eauthor. _966746 |
||
| 700 |
_aKim, Shinhye. _eauthor. _966747 |
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| 942 |
_2ddc _cPER |
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| 999 |
_c23173 _d23173 |
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