| 000 | 00958nam a22002417a 4500 | ||
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| 003 | OSt | ||
| 005 | 20251212182357.0 | ||
| 008 | 241112b |||||||| |||| 00| 0 eng d | ||
| 040 | _c0 | ||
| 082 | _aDPer647.94068 August-October 2019 v. 81-83 | ||
| 100 |
_aOh, Dongyun. _eauthor. _963986 |
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| 245 |
_aA holistic view of the service experience at coffee franchises : _ba cross-cultural study / _cDongyun Oh, Michael (Myongjee) Yoo, Yooyang Lee. |
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| 260 |
_aAmsterdam ; _bElsevier, _cSeptember 2019. |
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| 300 |
_aVolume 66, pages 68-81 : _billustration ; _c28 cm. |
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| 500 | _aInternational Journal of Hospitality Management, vol. 81, pages 68-81, August 2019. | ||
| 650 | 0 |
_aAttitude. _966603 |
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| 650 | 0 |
_aCustomer service experience. _966604 |
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| 650 | 0 |
_aExperience quality. _966605 |
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| 700 |
_aOh, Dongyun. _eauthor. _963986 |
||
| 700 |
_aYoo, Michael (Myongjee). _eauthor. _966744 |
||
| 700 |
_aLee, Yooyang. _eauthor. _966745 |
||
| 942 |
_2ddc _cPER |
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| 999 |
_c23171 _d23171 |
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