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| 003 | OSt | ||
| 005 | 20251212180652.0 | ||
| 008 | 241112b |||||||| |||| 00| 0 eng d | ||
| 040 | _c0 | ||
| 082 | _aDPer 647.94068 In821 August-October 2019 v. 81-83 | ||
| 100 |
_aMin, Hyounae (kelly). _eauthor. _963984 |
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| 245 |
_aWhen service failure is interpreted as discrimination : _bemotion, power, and voice / _cHyounae (kelly) Min, Hyun Jeong Kim. |
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| 260 |
_aAmsterdam ; _bElsevier, _cSeptember 2019. |
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| 300 |
_aVolume 66, pages 59-67 : _billustration ; _c28 cm. |
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| 500 | _aInternational Journal of Hospitality Management, vol. 81, pages 59-67, August 2019. | ||
| 650 | 0 |
_aService failure. _966600 |
|
| 650 | 0 |
_aPower. _966601 |
|
| 650 | 0 |
_aPerceived discrimination. _966602 |
|
| 700 |
_aMin, Hyounae (kelly). _eauthor. _963984 |
||
| 700 |
_aKim, Hyun Jeong. _eauthor. _966743 |
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| 942 |
_2ddc _cPER |
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| 999 |
_c23170 _d23170 |
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