| 000 | 00963nam a22002417a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20251212173441.0 | ||
| 008 | 241112b |||||||| |||| 00| 0 eng d | ||
| 040 | _c0 | ||
| 082 | _aDPer 647.94068 In821 August-October 2019 v. 81-83 | ||
| 100 |
_aChoi, Sungwoo. _eauthor. _963975 |
||
| 245 |
_a''How may i help you? says a robot : _bexamining language styles in the service encounter / _cSungwoo Choi, Stephanie Q. Liu, and Anna S. Mattila. |
||
| 260 |
_aAmsterdam ; _bElsevier, _cSeptember 2019. |
||
| 300 |
_aVolume 66, pages 32-38 : _billustration ; _c28 cm. |
||
| 500 | _aInternational Journal of Hospitality Management, vol. 81, pages 32-38, August 2019. | ||
| 650 | 0 |
_aLanguage style. _966591 |
|
| 650 | 0 |
_aService encounter. _966592 |
|
| 650 | 0 |
_aService agent. _966593 |
|
| 700 |
_aChoi, Sungwoo, _eauthor. _963974 |
||
| 700 |
_aLiu, Stephanie Q. _eauthor. _966735 |
||
| 700 |
_aMattila, Anna S. _eauthor. _966736 |
||
| 942 |
_2ddc _cPER |
||
| 999 |
_c23167 _d23167 |
||