| 000 | 00958nam a22002297a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20251210193652.0 | ||
| 008 | 241108b |||||||| |||| 00| 0 eng d | ||
| 040 | _c0 | ||
| 082 | _aDPer 647.94068 In821 August-October 2019 v. 81-83 | ||
| 100 |
_aDavras, Ozgur. _eauthor. _963837 |
||
| 245 |
_aAnalysis of hotel services by their symmetric and asymmetric effects on overall customer satisfaction : _ba comparison of market segments / _cOzgur Davras, Meltem Caber. |
||
| 260 |
_aAmsterdam ; _bElsevier, _cAgust 2019. |
||
| 300 |
_aVolume 66, pages 83-93 : _billustration ; _c28 cm. |
||
| 500 | _aInternational Journal of Hospitality Management, vol. 81, pages 83-93, August 2019. | ||
| 650 | 0 |
_aHotel services. _966524 |
|
| 650 | 0 |
_aSymmetric and asymmetric impacts. _966525 |
|
| 650 | 0 |
_aOverall customer satisfaction. _966526 |
|
| 700 |
_aDavras, Ozgur. _eauthor. _963837 |
||
| 700 |
_aCaber, Meltem. _eauthor. _966702 |
||
| 942 |
_2ddc _cPER |
||
| 999 |
_c23111 _d23111 |
||