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| 040 | _c0 | ||
| 082 | _aDPer 658.8 J826 Winter-Fall 2019 v. 27 n. 1-4 | ||
| 100 |
_aSuri, Anshu. _eauthor. _959869 |
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| 245 |
_aI can forgive you, but I can't forgive the firm : _ban examination of service failures in the sharing economy / _cAnshu Suri, Bo Huang, and Sylvain Sénécal. |
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| 260 |
_aUSA ; _bTaylor & Francis Group, _cFall 2019. |
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| 300 | _avolume 27, pages 355-370. | ||
| 500 | _aJournal of Marketing Theory and Practice, vol. 27, no. 4, pages 355-370, Fall 2019. | ||
| 650 | 0 |
_aEconomy _913471 |
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| 650 | 0 |
_aService failure. _965287 |
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| 700 |
_aSuri, Anshu. _eauthor. _959870 |
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| 700 |
_aHuang, Bo. _eauthor. _959871 |
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| 700 |
_a Sénécal, Sylvain. _eauthor. _959872 |
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| 942 |
_2ddc _cPER |
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| 999 |
_c21201 _d21201 |
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