| 000 | 00921nam a22002417a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20260224111448.0 | ||
| 008 | 240902b ||||| |||| 00| 0 eng d | ||
| 040 | _c0 | ||
| 082 | _aDper 647.94068 In821 April-May 2019 v. 78-79 | ||
| 100 |
_aLiu, Jing. _eauthor. _959827 |
||
| 245 |
_aA conceptual and methodological investigation of a multilevel model of customer incivility / _cJing Liu, Isaac Washburn, and Hailin Qu. |
||
| 260 |
_bAmsterdam ; _aElsevier , _cMay 2019. |
||
| 300 |
_aVolume 79, pages 168-178 : _billustration ; _c28 cm. |
||
| 500 | _aInternational Journal of Hospitality Management, vol. 79, pages 168-178, May 2019. | ||
| 650 | 0 |
_aConfigural construct. _969327 |
|
| 650 | 0 |
_aCustomer incivility. _966518 |
|
| 650 | 0 |
_aMultilevel theories. _969328 |
|
| 700 |
_aLiu, Jing. _eauthor. _959827 |
||
| 700 |
_eWashburn, Isaac. _959828 |
||
| 700 |
_aQu, Hailin. _959829 |
||
| 942 |
_2ddc _cPER |
||
| 999 |
_c21186 _d21186 |
||