| 000 | 01008nam a22002057a 4500 | ||
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| 005 | 20260424173039.0 | ||
| 008 | 240830b ||||| |||| 00| 0 eng d | ||
| 082 | _aDPer 647.94068 In821 January-December 2019 v. 20 n. 1-4 | ||
| 100 |
_aKim, Bona. _eauthor. _959590 |
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| 245 |
_aConsequences of customer dissatisfaction in upscale and budget hotels : _bfocusing on dissatisfied customers' attitude toward a hotel / _cBona Kim, Seongseop (Sam) Kim, and Cindy Yoonjoung Heo. |
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| 260 |
_aUnited Kingdom ; _bTaylor & Francis Group , _cJanuary-March 2019. |
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| 300 |
_aVolume 20, pages 15-46 : _billustration ; _c25 cm. |
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| 500 | _aInternational Journal of Hospitality & Tourism Administration, vol. 20, no. 1, pages 15-46, January-March 2019. | ||
| 650 | 0 |
_aCustomer relations -- Management. _945229 |
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| 650 | 0 |
_aConsumer behavior. _923577 |
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| 700 |
_aKim, Bona. _eauthor. _959590 |
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| 700 |
_aKim, Seongseop (sam). _eauthor. _959591 |
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| 700 |
_aHeo, Cindy Yoonjoung. _eauthor. _959592 |
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| 942 |
_2ddc _cPER |
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| 999 |
_c21114 _d21114 |
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