| 000 | 01057nam a22002537a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20260224110943.0 | ||
| 008 | 240830b ||||| |||| 00| 0 eng d | ||
| 040 | _c0 | ||
| 082 | _aDper 647.94068 In821 April-May 2019 v. 78-79 | ||
| 100 |
_aYao, Sheng. _eauthor. _959573 |
||
| 245 |
_aEffectiveness of error management training in the hospitality industry : _bimpact on perceived fairness and service recovery performance / _cSheng Yao, Xingyu Wang, Heyao Yu, and Priyanko Guchait. |
||
| 260 |
_aAmsterdam ; _bElsevier , _cMay 2019. |
||
| 300 |
_aVolume 79, pages 78-88 : _billustration ; _c28 cm. |
||
| 500 | _aInternational Journal of Hospitality Management, vol. 79, pages 78-88, May 2019. | ||
| 650 | 0 |
_aError management training. _968793 |
|
| 650 | 0 |
_aPerceived fairness. _968794 |
|
| 650 | 0 |
_aService recovery performance. _968795 |
|
| 700 |
_aYao, Sheng. _eauthor. _959573 |
||
| 700 |
_aWang, Xingyu. _eauthor. _959574 |
||
| 700 |
_aYu, Heyao. _eauthor. _959575 |
||
| 700 |
_aGuchait, Priyanko. _eauthor. _959576 |
||
| 942 |
_2ddc _cPER |
||
| 999 |
_c21109 _d21109 |
||