| 000 | 00860nam a22002057a 4500 | ||
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| 003 | OSt | ||
| 005 | 20250204151433.0 | ||
| 008 | 240827b ||||| |||| 00| 0 eng d | ||
| 040 | _c0 | ||
| 082 | _aDPer 658.8 J826 Winter-Spring 2021 v. 29 n. 1-2 | ||
| 100 |
_aHammami, Samiha Mjahed. _eauthor. _958944 |
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| 245 |
_aKnowledge-based resources in explaining service recovery performance : _ba multilevel investigation / _cSamiha Mjahed Hammami, Nizar Souiden, and Khaled Bennour. |
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| 260 |
_aUSA ; _bTaylor & Francis Group, _cSpring 2021. |
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| 300 |
_avolume 29, pages 189-209, _billustration. |
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| 500 | _aJournal of Marketing Theory and Practice, vol. 29, pages 189-209, Spring 2021. | ||
| 700 |
_aHammami, Samiha Mjahed. _eauthor. _958944 |
||
| 700 |
_aSouiden, Nizar. _eauthor. _958945 |
||
| 700 |
_aBennour, Khaled. _eauthor. _958946 |
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| 942 |
_2ddc _cPER |
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| 999 |
_c20866 _d20866 |
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