| 000 | 00956nam a22002177a 4500 | ||
|---|---|---|---|
| 005 | 20251008113100.0 | ||
| 008 | 240508b ||||| |||| 00| 0 eng d | ||
| 082 | _aDper 647.94068 In821 April-May 2019 v. 78-79 | ||
| 100 |
_aMariani, Marcello M. _eauthor. _956963 |
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| 245 |
_aThe role of language in the online evaluation of hospitality service encounters : _ban empirical study / _cMarcello M. Mariani, Matteo Borghi, and Sergey Kazakov. |
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| 260 |
_aAmsterdam ; _bElsevier , _cApril 2019. |
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| 300 |
_aVolume 78, pages 50-58 : _billustrations ; _c28 cm. |
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| 500 | _aInternational Journal of Hospitality Management, vol. 78, pages 50-58, April 2019. | ||
| 650 | 0 |
_aHospitality service encounters. _968603 |
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| 650 | 0 |
_a Empirical study. _968602 |
|
| 650 | 0 |
_aOnline ratings. _966584 |
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| 700 |
_aMariani, Marcello M. _eauthor. _956963 |
||
| 700 |
_aBorghi, Matteo. _eauthor. _956964 |
||
| 700 |
_aKazakov, Sergey. _eauthor. _956965 |
||
| 942 |
_2ddc _cPER |
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| 999 |
_c20258 _d20258 |
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