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	1.	Enhancing customer trust in peer-to-peer accommodation : a "soft" strategy via social presence / Shun Ye, Tianyu Ying, Lingqiang Zhou, and Tianyi Wang. by Ye, Shun [author.] Ye, Shun [author.] Ying, Tianyu [author.] Zhou, Lingqiang [author.] Wang, Tianyi [author.] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Amsterdam ; Elsevier , May 2019 Availability: Items available for reference: UM Digos College - LIC: Not for loan (1)Call number: Dper 647.94068 In821 April-May 2019 v. 78-79. Add to cart (remove)
	2.	"It's on its way" : chatbots applied for online food delivery services, social or task-oriented interaction style? / Roberta De Cicco, Susana Cristina Lima da Costa e Silva, and Francesca Romana Alparone. by Cicco, Roberta De [author.] Cicco, Roberta De [author.] Silva, Susana Cristina Lima da Costa e [author.] Alparone, Francesca Romana [author.] Material type: Text; Format: print ; Literary form: Not fiction Publication details: USA ; Taylor and Francis Group, LLC , March-April 2021 Availability: Items available for reference: UM Digos College - LIC: Not for loan (1)Call number: DPer 647.95 J826 January-December 2021 v. 24 n. 1-6. Add to cart (remove)

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