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	1.	The role of language in the online evaluation of hospitality service encounters : an empirical study / Marcello M. Mariani, Matteo Borghi, and Sergey Kazakov. by Mariani, Marcello M [author.] Mariani, Marcello M [author.] Borghi, Matteo [author.] Kazakov, Sergey [author.] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Amsterdam ; Elsevier , April 2019 Availability: Items available for reference: UM Digos College - LIC: Not for loan (1)Call number: Dper 647.94068 In821 April-May 2019 v. 78-79. Add to cart (remove)
	2.	Hotel choice : a closer look at demographics and online ratings / Lobel Trong Thuy Tran, Pham Thi Minh Ly, and Loc Tuan Le. by Tran, Lobel Trong Thuy [author.] Tran, Lobel Trong Thuy [author.] Ly, Pham Thi Minh [author.] Le, Loc Tuan Material type: Text; Format: print ; Literary form: Not fiction Publication details: Amsterdam ; Elsevier, September 2019 Availability: Items available for reference: UM Digos College - LIC: Not for loan (1)Call number: DPer647.94068 August-October 2019 v. 81-83. Add to cart (remove)

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