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	1.	A conceptual and methodological investigation of a multilevel model of customer incivility / Jing Liu, Isaac Washburn, and Hailin Qu. by Liu, Jing [author.] Liu, Jing [author.] [Washburn, Isaac.] Qu, Hailin Material type: Text; Format: print ; Literary form: Not fiction Publication details: Elsevier , Amsterdam ; May 2019 Availability: Items available for reference: UM Digos College - LIC: Not for loan (1)Call number: Dper 647.94068 In821 April-May 2019 v. 78-79. Add to cart (remove)
	2.	Returning good for evil : a study of customer incivility and extra-role customer service / Julie N.Y Zhu, Long W. Lam, Jennifer Y.M Lai. by Zhu, Julie N.Y [author.] Julie N.Y Zhu [author.] Lam,Long W [author.] Lai, Jennifer Y.M [author.] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Amsterdam ; Elsevier, Agust 2019 Availability: Items available for reference: UM Digos College - LIC: Not for loan (1)Call number: DPer647.94068 August-October 2019 v. 81-83. Add to cart (remove)

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