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Servicescape, positive affect, satisfaction, and behavioral intentions : the moderating role of familiarity / Jeong-Yeol Park, Robin M. Back, Diego Bufquin, and Valeriya Shapoval. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Amsterdam ; Elsevier , April 2019
Availability: Items available for reference: UM Digos College - LIC: Not for loan (1)Call number: Dper 647.94068 In821 April-May 2019 v. 78-79.

2.
Organizational injustice and emotional labor in the hospitality industry : a theoretical review / Valeriya Shapoval. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Amsterdam ; Elsevier, September 2019
Availability: Items available for reference: UM Digos College - LIC: Not for loan (1)Call number: DPer647.94068 August-October 2019 v. 81-83.

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