Home | UMDC Learning and Information Center Search for 'su:"Service industries"'

Services marketing: integrated customer focus accross the firm/

By Zeithaml, Valarie A..
Boston: McGraw-Hill, 2009 .
xxviii, 708 pages; , Includes index. 25 cm..
978-007-126393-1

Service management: operations, strategy, and information technology/

By Fitzsimmons, James A..
Boston: McGraw-Hill, 2004 .
xviii, 587 pages: , Includes appendices and indexes. 26 cm..
0072823739

]]> Place hold on Service management:

Principles of services marketing/

By Palmer, Adrian.
London: McGraw-Hill, 2001 .
xiii, 516 pages: , Includes bibliographical references and index. 24 cm..
0077097483

]]> Place hold on Principles of services marketing/

Marketing your services: for people who hate to sell/

By Crandall, Rick..
Chicago, Ill.: McGraw-Hill, 2003 .
xiii, 382 pages: , Previously published: Chicago : Contemporary Books, 1996. 26 cm..
0071398716 (alk. paper)

]]> Place hold on Marketing your services:

Hotel hotlist.

Philippines: One Mega Group, 2015 .
v1, pages 32-33; , Travel Now. 28 cm. .

]]> Place hold on Hotel hotlist.

Co-creating service experience /

By Jaakkola, Elina..
Emerald Publishing Limited, 2015 .
167 pages; , Includes index. 9781785602375

]]> Place hold on Co-creating service experience /

Small accommodation business growth in rural areas : effect on guest experience and financial performance /

Amterdam : Elsevier, 2019 .
volume 76PA : pages 29-38, , International Journal of Hospitality Management. v 76PA : pages 29-38. Jan 2019.

]]> Place hold on Small accommodation business growth in rural areas :

The dark side of feeling trusted for hospitality employees : an investigation in two service contexts /

By Wang, Hongli..
Amsterdam : Elsevier, 2019 .
v 76PA, pages 122-131: , International Journal of Hospitality Management. volume 76PA , January 2019.

]]> Place hold on The dark side of feeling trusted for hospitality employees :

Small accommodation business growth in rural areas : effect on guest experience and financial performance /

By Ye, Shun .
Amsterdam : Elsevier, 2019 .
v 76PA, pages 29-38 : illustrations.

]]> Place hold on Small accommodation business growth in rural areas :

The more the merrier? Number of reviews versus score on tripadvisor and Booking.com /

By Martin-Fuentes, Eva..
United Kingdom : Taylor & Francis Group, 2020 .
Volume 21, pages 1-14 illustration.

]]> Place hold on The more the merrier? Number of reviews versus score on tripadvisor and Booking.com /

The impact of personal and professional guanxi relationships on leader-member exchange in the chinese hotel industry/

By Mejia, Cynthia..
United Kingdom : Taylor & Francis Group, 2020 .
Volume 21, pages 65-91 illustration.

]]> Place hold on The impact of personal and professional guanxi relationships on leader-member exchange in the chinese hotel industry/

Examining green reviews on tripadvisors: comparison between resort/luxury hotels and business/economy hotels/

By Song, Jieun..
United Kingdom : Taylor & Francis Group, 2020 .
Volume 21, pages 165-187 illustration.

]]> Place hold on Examining green reviews on tripadvisors:

The impact of temporal distance and need for status on employee evaluations of corporate social responsibility campaigns/

By Hanks, Lydia..
United Kingdom : Taylor & Francis Group, 2020 .
Volume 21, pages 188-204 illustration.

]]> Place hold on The impact of temporal distance and need for status on employee evaluations of corporate social responsibility campaigns/

An empirical investigation of relational bonds on attitudinal and behavioral customer loyalty for Arabic luxury hotel customers/

By Shammout, Ahmad Bahjat..
United Kingdom : Taylor & Francis Group, 2020 .
Volume 21, pages 221-241 illustration.

]]> Place hold on An empirical investigation of relational bonds on attitudinal and behavioral customer loyalty for Arabic luxury hotel customers/

Services marketing : concepts, strategies, & cases /

By Hoffman, Doug..
United State of America : Cengage, 2024 .
xv, 352 pages : , Includes glossary and index. 28 cm..
9780357718308

]]> Place hold on Services marketing :

Services marketing : integrating customer focus across the firm /

By Zeithaml, Valarie A..
New York : Mcgraw Hill LLC, 2024 .
xxvi, 531 pages : , Includes index. 26 cm..
9781266287152

]]> Place hold on Services marketing :

Customer delight : a review and agenda for research /

By Barnes, Donald C..
USA ; Taylor & Francis Group, 2019 .
volume 27, pages 174-195, , Journal of Marketing Theory and Practice, vol. 27, no. 2, pages 174-195, Spring 2019.

]]> Place hold on Customer delight :

Conceptualizing and measuring perceived service complexity /

By Kostopoulos, Ioannis..
USA ; Taylor & Francis Group, 2019 .
volume 27, pages 38-54, , Journal of Marketing Theory and Practice, vol. 27, no. 1, pages 38-54, Winter 2019.

]]> Place hold on Conceptualizing and measuring perceived service complexity /