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Enhancing customer trust in peer-to-peer accommodation : a "soft" strategy via social presence /

By Ye, Shun..
Amsterdam ; Elsevier , 2019 .
Volume 79, pages 1-10 : , International Journal of Hospitality Management, vol. 79, pages 1-10, May 2019. 28 cm..

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"It's on its way" : chatbots applied for online food delivery services, social or task-oriented interaction style? /

By Cicco, Roberta De..
USA ; Taylor and Francis Group, LLC , 2021 .
Volume 24, pages 140-164 : , Journal of Foodservice Business Research, vol. 24, no. 2, pages 140-164, March-April 2021. 26 cm..

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