<?xml version="1.0" encoding="utf-8" ?> <rss version="2.0" xmlns:opensearch="http://a9.com/-/spec/opensearch/1.1/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:atom="http://www.w3.org/2005/Atom"> <channel> <title> <![CDATA[Home | UMDC Learning and Information Center Search for 'an:66518']]> </title> <link> /cgi-bin/koha/opac-search.pl?q=ccl=an%3A66518&#38;sort_by=relevance&#38;format=rss </link> <atom:link rel="self" type="application/rss+xml" href="/cgi-bin/koha/opac-search.pl?q=ccl=an%3A66518&#38;sort_by=relevance&#38;format=rss"/> <description> <![CDATA[ Search results for 'an:66518' at Home | UMDC Learning and Information Center]]> </description> <opensearch:totalResults>2</opensearch:totalResults> <opensearch:startIndex>0</opensearch:startIndex> <opensearch:itemsPerPage>50</opensearch:itemsPerPage> <atom:link rel="search" type="application/opensearchdescription+xml" href="/cgi-bin/koha/opac-search.pl?q=ccl=an%3A66518&#38;sort_by=relevance&#38;format=opensearchdescription"/> <opensearch:Query role="request" searchTerms="q%3Dccl%3Dan%253A66518" startPage="" /> <item> <title> A conceptual and methodological investigation of a multilevel model of customer incivility / </title> <dc:identifier>ISBN:</dc:identifier> <link>/cgi-bin/koha/opac-detail.pl?biblionumber=21186</link> <description> <![CDATA[ <p> By Liu, Jing..<br /> Elsevier , Amsterdam ; 2019 .<br /> Volume 79, pages 168-178 : , International Journal of Hospitality Management, vol. 79, pages 168-178, May 2019. 28 cm..<br /> </p> ]]> <![CDATA[ <p> <a href="/cgi-bin/koha/opac-reserve.pl?biblionumber=21186">Place hold on <em>A conceptual and methodological investigation of a multilevel model of customer incivility /</em></a> </p> ]]> </description> <guid>/cgi-bin/koha/opac-detail.pl?biblionumber=21186</guid> </item> <item> <title> Returning good for evil : a study of customer incivility and extra-role customer service / </title> <dc:identifier>ISBN:</dc:identifier> <link>/cgi-bin/koha/opac-detail.pl?biblionumber=23109</link> <description> <![CDATA[ <p> By Zhu, Julie N.Y.<br /> Amsterdam ; Elsevier, 2019 .<br /> Volume 66, pages 65-72 : , International Journal of Hospitality Management, vol. 81, pages 65-72, August 2019. 28 cm..<br /> </p> ]]> <![CDATA[ <p> <a href="/cgi-bin/koha/opac-reserve.pl?biblionumber=23109">Place hold on <em>Returning good for evil :</em></a> </p> ]]> </description> <guid>/cgi-bin/koha/opac-detail.pl?biblionumber=23109</guid> </item> </channel> </rss>
