TY  - BOOK
AU  - Albrecht, Karl,author.
TI  - The Northbound train : : finding the purpose, setting the direction, shaping the destiny of your organization 
SN  - 081440233
U1  - DC 658.4012 1994
PY  - 1994///
CY  - New York
PB  -  AMACOM, 
KW  - Organizational effectiveness
KW  - Strategic planning
KW  - Customer services
N1  - Includes bibliographical references and index
ER  -