TY  - BOOK
AU  - McLaughlin, Gregory C.,author.
TI  - Total quality in research and development / Gregory C. McLaughlin
SN  - 1884015026
U1  - DC 658.4013 1995
PY  - 1995///
CY  - Delray Beach, Fla.
PB  -  St. Lucie Press
KW  - Research
KW  - Total quality management
N1  - Total quality in R&D -- Overview of total quality -- Present R&D paradigm -- Present R&D systems -- Beginning the systematic improvement process -- Planning and diagnosing -- QFD: a tool for managing customer satisfaction -- ISO 9000 in R&D: a view to the future -- Case study: total quality at Corning's RD&E; Includes glossary
ER  -