McLaughlin, Gregory C.,author. <br/><br/>
Total quality in research and development / Gregory C. McLaughlin 
Gregory C. McLaughlin. 
 - Delray Beach, Fla. :   St. Lucie Press,   ©1995. 
 - xv, 256 pages : ill. ; 24 cm   illustration;  24 cm. 
 - The St. Lucie Press total quality series. .
<br/><br/>Total quality in R&D -- Overview of total quality -- Present R&D paradigm -- Present R&D systems -- Beginning the systematic improvement process -- Planning and diagnosing -- QFD: a tool for managing customer satisfaction -- ISO 9000 in R&D: a view to the future -- Case study: total quality at Corning's RD&E. 
<br/><br/> Includes glossary. 
<br/><br/><label>ISBN: </label>1884015026 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Research.<br/>Total quality management.
<br/><br/><label>Dewey Class. No.: </label>DC 658.4013  / M22