Stamatis, D. H., author. <br/><br/>
Total quality service :   principles, practices, and implementation /  
D.H. Stamatis. 
 - Delray Beach, FL :   St. Lucie Press,  ©1996. 
 - xvi, 318 pages :   illustrations ;   24 cm. 
<br/><br/> Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>1884015832 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Quality control.
<br/><br/><label>Dewey Class. No.: </label>DC 658.812  / St2