TY  - BOOK
AU  - Lewis, Ralph G., 1935-
AU  - Smith, Douglas H.
TI  - Total quality in higher education / 
SN  - 0-9634030-7-9 (alk. paper)
U1  - DC 378.1 1994
PY  - 1994///
CY  - Delray Beach, Florida. : 
PB  - St. Lucie Press, 
KW  - Universities and colleges -- Administration
KW  - Total quality management
N1  - Includes bibliographical references and index; Why total quality? -- Overview of total quality -- The house of quality -- Strategy management -- Process management -- Project management and team management -- Individual management and task management -- Implementation: the transforming process -- ISO 9000 in training and education: a view to the future
ER  -