TY  - BOOK
AU  - Reyes, Bernadtte
TI  - In your customer's shoes: : to serve them better, get to know them first
SN  - 01153544 
U1  - DPer 338.05 En86 Apr-Jul 2015 v. 15, n. 158-161 
PY  - 2015///
CY  - Philippines: 
PB  - Summit Media,  
KW  - Customer service
N1  - Entrepreneur
ER  -