TY  - BOOK
AU  - Evans, James R.
AU  - Lindsay, William M.
TI  - Total quality management
SN  - 978-981-4633-31-4
U1  - DC 658.562 2014
PY  - 2014///
CY  - Singapore
PB  - Cengage Learning
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -