Evans, James R. <br/><br/>
Total quality management/ 
James R. Evans and William M. Lindsay. 
 - Ninth Edition 
 - Singapore :  Cengage Learning ,  ©2014. 
 - xxi, 697 pages:  illustrations;  25 cm. 
<br/><br/> Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>978-981-4633-31-4 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>DC 658.562  / Ev15