TY  - BOOK
AU  - Palmer, Adrian
TI  - Principles of services marketing/  	
SN  - 0077097483
U1  - DC 658.82 2001
PY  - 2001///
CY  - London: 
PB  - McGraw-Hill, 
KW  - Service industries
KW  - Marketing
N1  - Includes bibliographical references and index

ER  -