TY  - BOOK
AU  - Fitzsimmons, James A.
AU  - Fitzsimmons, Mona J.
TI  - Service management: : operations, strategy, and information technology/  	
SN  - 0072823739
U1  - DC 658 2004
PY  - 2004///
CY  - Boston: 
PB  - McGraw-Hill
KW  - Service industries
KW  - Management
N1  - Includes appendices and indexes
ER  -