Fitzsimmons, James A. <br/><br/>
Service management:   operations, strategy, and information technology/  	 
James A. Fitzsimmons and Mona J. Fitzsimmons. 
 - 4th edition 
 - Boston:   McGraw-Hill,  c2004. 
 - xviii, 587 pages:  illustrations;  26 cm. 
<br/><br/> Includes appendices and indexes. 
<br/><br/><label>ISBN: </label>0072823739 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries.--Management
<br/><br/><label>Dewey Class. No.: </label>DC 658  / F57s