TY  - BOOK
AU  - Klassen, Robert D.
AU  - Menor, Larry J.
TI  - Cases in operations management : building customer value through world-class operations/  	 
SN  - 1-41291371-3
U1  - DC 658.5 2006
PY  - 2006///
CY  - London: 
PB  - Sage Pub., 
KW  - Production management
KW  - Case studies
N1  - Includes bibliographical references

ER  -