Cases in operations management : building customer value through world-class operations/  	  
edited by  Robert D. Klassen and Larry J. Menor. 
 - London:   Sage Pub.,   c2006. 
 - x, 425 pages:   illustrations;   24 cm. 
<br/><br/> Includes bibliographical references.<br/> 
<br/><br/><label>ISBN: </label>1-41291371-3 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Production management  --Case studies
<br/><br/><label>Dewey Class. No.: </label>DC 658.5  / C26