TY - BOOK AU - Phillips, Patricia Pulliam AU - Phillips, Jack J. TI - ROI in action casebook SN - 978-0-7879-8717-6 U1 - DC 658.3124 2008 PY - 2008/// CY - San Francisco: PB - Pfeiffer/Jossey-Bass, KW - Employees KW - Training KW - Cost effectiveness KW - Case studies KW - Evaluation KW - Rate of return KW - Personnel management N1 - Includes bibliographical references and index ER -